Last updated: 5 August 2026

Who we are

Pro Branding (formerly Pro Label Agency), located at Vredenburg 148, 3311 NJ Dordrecht, the Netherlands, is the data controller responsible for the processing of your personal data under the General Data Protection Regulation (GDPR). If you have any questions about this privacy statement or how we handle your data, please contact us at info@prolabelagency.nl.

What data do we collect?

Depending on how you interact with us, we may process the following categories of personal data:

• Contact details: name, email address, phone number and (postal) address.
• Company information: company name, Chamber of Commerce (KvK) number and VAT number.
• Usage data: information about how you use our website and services.
• Technical data: IP address, browser type, device information and similar identifiers.
• Communications: the content of messages you send us, for example via our contact form or email.

We do not collect special categories of personal data (such as data concerning health, ethnicity, religion or sexual orientation), and we ask that you do not share this type of information with us.

How do we collect your data?

• Directly from you: when you fill in a contact form, subscribe to our newsletter, or send us an email or message.
• Automatically: through cookies and similar technologies when you visit our website (see below).
• Via third parties: for example, when you contact us through an external platform (such as social media or a partner organisation) that shares data with us.

Why and on what legal basis do we process your data?

We only process your personal data on one of the following legal bases under the GDPR:

Purpose	Legal basis
Performing a contract or quotation	Performance of a contract
Customer service and answering questions	Performance of a contract / legitimate interest
Sending newsletters and marketing	Your consent
Analysing and improving our website	Legitimate interest, or consent (for non-essential cookies)
Complying with legal obligations (e.g. tax retention duty)	Legal obligation

You may withdraw your consent at any time. This does not affect the lawfulness of processing carried out before the withdrawal.

Who do we share your data with?

We never sell your data to third parties. We only share personal data where necessary, with:

• Processors: service providers who process data on our behalf, such as hosting providers, email/newsletter software and payment processors. We have a data processing agreement in place with each of these parties in accordance with Art. 28 GDPR.
• Business partners: only with your explicit consent.
• Government authorities: where we are legally required to do so.

If we process data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as the European Commission’s Standard Contractual Clauses (SCCs).

How do we protect your data?

We take appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access, including:

• Access to data restricted to authorised staff on a need-to-know basis.
• Encryption of data, both at rest and in transit.
• Secure servers and networks, with regular reviews.
• Contractual security requirements with our processors.

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will report this to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) within the statutory time limits and, where required, notify you.

How long do we keep your data?

We do not retain your personal data longer than necessary for the purposes for which it was collected, unless a longer retention period is required by law (for example, the 7-year statutory tax retention period for administrative records). Newsletter data is retained until you unsubscribe.

Your rights

Under the GDPR, you have the following rights:

• Access: request which data we process about you.
• Rectification: have inaccurate or incomplete data corrected.
• Erasure: have your data deleted (“right to be forgotten”), unless we are legally required to retain it.
• Restriction: have the processing of your data restricted.
• Data portability: receive your data in a structured, commonly used format, or have it transferred.
• Objection: object to processing, in particular for marketing purposes.
• Withdrawal of consent: at any time, without affecting prior processing.

You can exercise these rights by contacting us at info@prolabelagency.nl. We will respond to your request within one month. If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Dutch Data Protection Authority.

Automated decision-making

We do not make decisions based solely on automated processing (including profiling) that produce legal effects concerning you or similarly significantly affect you.

Cookies

Our website uses cookies and similar technologies. We distinguish between:

• Essential cookies: required for the website to function. No consent is required for these.
• Analytics and marketing cookies: used to gather statistics and/or show personalised content. We ask for your consent for these via our cookie banner.

You can change or withdraw your consent at any time through the cookie settings on our website. For more information, see our [Cookie Policy].

Changes to this privacy statement

We may update this privacy statement from time to time, for example due to changes in the law or in our services. The most up-to-date version is always available on our website, with the date of the last update at the top of this document.

Contact

If you have any questions, comments, or would like to exercise any of your rights, please feel free to contact us:

Pro Branding
Email: info@prolabelagency.nl
Website: https://probranding.nl
Address: Vredenburg 148, 3311 NJ Dordrecht, the Netherlands